CMS IT Services - Architecting The Perfect Banking Environment
Banks and financial institutions are on the path to re-imagining their business continuously by deploying technology-intensive solutions in a bid to improve customer experience, increase revenue, optimize cost structure and manage enterprise risk. Disruptive technologies like Big Data, AI, IoT and Blockchain will be leveraged to re-sculpt the face of businesses. Cloud computing is being considered a boon, allowing for the growth of the cashless economy with several payment solutions, in turn increasing the velocity of business. As banking reaches the levels of desired agility, Blockchain will be utilized to automate in-organisational processes. Artificial Intelligence plays a key role in providing a seamless enhanced customer experience on a broad range of digital channels. Robotic Process Automation has arrived and several banks are quickly leveraging 100’s of BOTS to automate process chains. Interactional BOTS are here for customer service, sales, knowledge management, and a host of other use cases. Information Security solutions have AI embedded to generate more co-relations, in turn, helping improve security management postures.With increased competition to keep up with technology trends to stay relevant, financial organizations encounter budgetary concerns clubbed with expectations of improved services, faster response times and reduced TCO. Perfectly poised to cater to the Indian customers varying needs is Bangalore headquartered CMS IT Services with their combined experience of delivering robust end-to-end solutions with 7000 engineers spread across the country. Believing the Indian customer base to be of top priority, the company delivers customized cutting-edge automation solutions to address problems within every business environment. “We do not adopt cookie cutter solutions– the typical large generalist vendor method. We are a best-of-breed Infrastructure Specialist, and we design and implement best-fit solutions, personalized solutions for our customers,” adds Anuj Vaid, Chief Sales & Marketing Officer, CMS IT Services, stating this as a unique proposition setting the company apart from other vendors in the market.
Whether it is managing complex end-to-end infrastructure solution landscapes in a BAU mode, or ushering in transformation using a variety of best-of-breed solutions & frameworks, CMS IT Services does it all.
CMS IT Services has a support infrastructure of 30 branches and 220 direct support locations in India. Catering to a broad spectrum of verticals including banking, insurance, retail, telecom and manufacturing, CMS IT Services help organizations achieve their business goals via their comprehensive suite of services; IT Infrastructure Services, Professional System Integration, Product Support Services, Automation, Cloud Management Services, and Hybrid Cloud Migration services to name a few. With over 40 years of rich experience, the company has more than 300 clients in India, many of them the biggest and brightest in their respective industries. “We are an extended arm of our client organizations, bringing in value through the richness of our interactions, and are driven by a team with an ‘ownership’ culture,” informs Anuj.
Optimizing IT Infrastructure Performance
With a large team of technically adept professionals, Infrastructure Services, including Managed Services are the predominant offering of CMS IT Services. The team with the right skill-set combined with deep expertise with the latest automation tenets and astute change management practices, the company promises to deliver superior services and better business user satisfaction. Simultaneously, it empowers the banking and financial institutions to attain an improved IT infrastructure performance, increased flexibility and reduced TCO.
Anuj says, “The mission is to avoid the watermelon effect where the outer layer of IT SLA’s is green even while the end user SAT, the inside of the watermelon is red. We focus on business user satisfaction through a sharply defined Business SLA framework”.
Adhering to Regulations and Stringent Compliance Requirements
In the age of cyber attacks and malicious software like ‘Ransomware’, life can be tough for financial institutions burdened with more complex regulatory requirements and strict guidelines. Banks are on the lookout for sustainable solutions and potential remediation that can help them wade through the journey of compliance. Bringing a new dimension to the way banks operate, CMS IT Services deploys best-in-class cyber security and process automation solutions combined with a disciplined service that ensures all compliance norms are met. Dashboarding is available to deepest levels of detail. Insights from these dashboards help CMS IT customers respond accurately in their quest for excellence. Furthermore, the widespread usage of SMACI (Social, Mobile, Analytics, Cloud and Internet of things) opens doors to a new set of threats especially to the banking sector due to the phenomenal amount of data generation on an everyday basis. CMS IT’s Enterprise Command Centres and Security Operations Centres provide a ready response team, to keep away attacks and offenders. The Enterprise Command Centres use a host of cutting-edge technologies integrated together to respond to today’s challenges. Cloud Management Brokers, SIEM based Services, Enterprise Mobility Solutions and other key solutions allows CMS IT Services to support the traditional as well as ‘Software Defined Universes’ of customers.
Embracing the Future
"Living in a rapidly changing global society and ever-evolving technologies, there is an imperative need for tailor-made solutions from specialists, designed after understanding every customer’s unique requirements. We recognize that IT Infrastructure Management continues to be a high touch business, where capability and skills assures outcomes. CMS IT combines the best of worlds; a large pool of experience specialists, and cutting-edge automation necessary to stay ahead. CMS IT Services has a phenomenal momentum in the market with a large volume of new customer sign-ups, indicating the success of our customer engagement and personalized delivery strategies" – says Anuj.
Delving deeper, the Infrastructure management services are offered with various models, onsite, remote, on-call, and hybrid. CMS IT Services understands that many businesses in banking & financial services are distributed with offices spread across the country. Each office, even in the remotest part of the country requires predictable and effective support, at affordable costs. Very often it is seen that vendors try to fulfil these needs using outsourced resources – creating downstream challenges of service inconsistency, lack of standardization, etc – leading to overall unpredictable service delivery. Adhering to these requirements, the company has strategically developed hybrid support services that are a safe bet for a geographically diversified, and mission-critical IT operations. The Mumbai and Bangalore based Infrastructure Operations Management centres are specifically designed with the capability to provide Business SLAs and End User SLAs, irrespective of the underlying technology, device or platform. “IT Infrastructure Services are bread-and-butter services for CMS IT, and we do it with our resources on our payroll, leading to excellence in project execution, consistent KPI delivery, etc” says T.S. Krishna Kumar, Chief Deliver Officer at CMS IT Services.
CMS IT services has a support infrastructure of 30 branches and 220 direct support locations in India
Adhering to Regulations and Stringent Compliance Requirements
In the age of cyber attacks and malicious software like ‘Ransomware’, life can be tough for financial institutions burdened with more complex regulatory requirements and strict guidelines. Banks are on the lookout for sustainable solutions and potential remediation that can help them wade through the journey of compliance. Bringing a new dimension to the way banks operate, CMS IT Services deploys best-in-class cyber security and process automation solutions combined with a disciplined service that ensures all compliance norms are met. Dashboarding is available to deepest levels of detail. Insights from these dashboards help CMS IT customers respond accurately in their quest for excellence. Furthermore, the widespread usage of SMACI (Social, Mobile, Analytics, Cloud and Internet of things) opens doors to a new set of threats especially to the banking sector due to the phenomenal amount of data generation on an everyday basis. CMS IT’s Enterprise Command Centres and Security Operations Centres provide a ready response team, to keep away attacks and offenders. The Enterprise Command Centres use a host of cutting-edge technologies integrated together to respond to today’s challenges. Cloud Management Brokers, SIEM based Services, Enterprise Mobility Solutions and other key solutions allows CMS IT Services to support the traditional as well as ‘Software Defined Universes’ of customers.
Embracing the Future
"Living in a rapidly changing global society and ever-evolving technologies, there is an imperative need for tailor-made solutions from specialists, designed after understanding every customer’s unique requirements. We recognize that IT Infrastructure Management continues to be a high touch business, where capability and skills assures outcomes. CMS IT combines the best of worlds; a large pool of experience specialists, and cutting-edge automation necessary to stay ahead. CMS IT Services has a phenomenal momentum in the market with a large volume of new customer sign-ups, indicating the success of our customer engagement and personalized delivery strategies" – says Anuj.
